In 2011, Microsoft acquired Skype and integrated it into our Lync unified communications solution to create Skype for Business. Microsoft is a leader in unified communications-where voice, instant messaging, and conferencing converge to help employees communicate and collaborate effectively from anywhere. We also helped develop a Call Quality Dashboard to help other organizations optimize the user experience. We learned valuable lessons about hardware requirements, managing our complex network, accommodating diverse and remote clients, and running a unified communications platform in a hybrid cloud environment. When Microsoft IT deployed Skype for Business 2015 to support our highly mobile global user base, our goal was to provide the best user experience in the industry. Improving service quality in Skype for Business As written on /itshowcase
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